Advanced Authentication Service › Getting Started with Advanced Authentication › Configuring Advanced Authentication › Troubleshooting Advanced Authentication Errors › Database Is Not Reachable

Database Is Not Reachable

Symptom:

While I’m enabling, configuring, or disabling a credential type or an advanced authentication flow, the following message appears:

Unable to connect to AuthMinder

Solution:

The host computer for the database may not be reachable from the CA AuthMinder administration console or from the CA AuthMinder Server. Alternatively, the database service itself may not be running.

To troubleshoot this problem:

1. Verify that the host computers of the CA AuthMinder administration console, CA AuthMinder Server, and the database are reachable to each other. If they are not reachable, fix the connection issue between the computers so that each computer can be pinged from the other two computers.
2. Connect to the CA AuthMinder database server host computer, and check whether the related CA AuthMinder database service is running. If the database service is not running, then start it.

   You can now resume the operation that was interrupted when you encountered the error. For example, if you were configuring a credential type when you encountered the error, try configuring the credential type again.