Administration Guide › Overview › What Can I Do with CA CloudMinder? › Users and Services They Need

Users and Services They Need

The typical Information Technology (IT) department faces a constant demand to maintain user accounts. IT administrators must address urgent needs of users, such as resetting forgotten passwords, creating new accounts, and providing supplies and office equipment.

Simultaneously, IT administrators must provide users with access to services. For example, a department manager generates purchase orders and needs an account in a financial application. Other users may need access to salesforce.com and Microsoft Exchange.

To address the escalating demands on IT, Identity Management provides an integrated method of managing users and their access to services, including:

• Assignment of privileges through roles. Specifically:
  • Roles that enable administrators to create and maintain user accounts
  • Roles that provision additional accounts to existing users
• Assignment of services that contain roles, groups, and tasks that meet a typical business role
• Management of rules for creating and update passwords
• Self-service options so users can manage their own accounts