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SetTimeoutValue

The SetTimeoutValue method sets the timeout for a web service session.

Parameters

xsd:string sessionId

The session identifier. Mandatory.

SetTimeoutProperties setTimeoutProperties

The properties that indicate the new timeout value to be set. The value is in seconds and the range is 60 to 7200; that is, 1 min. to 2 hrs. Mandatory.

Return Values

This is a void method that does not expose a return value.

Remarks

None

More information:

SetTimeoutProperties

IsSeviceDeskIntegrationEnabled

The IsSeviceDeskIntegrationEnabled method verifies whether Client Automation and CA Service Desk integration is enabled.

Parameters

xsd:string sessionId

Specifies the session ID obtained from the DSM web services login.

Return Values

xsd:boolean isIntegrationEnabled

Returns a boolean value depending on whether CA Service Desk integration is enabled.

GetServiceDeskTemplates

The GetServiceDeskTemplates method returns a list of CA Service Desk templates in CA Service Desk Manager. The list is returned based on the index and the number of templates you specify.

Parameters

xsd:string sessionId

Specifies the session ID obtained from the DSM web services login.

Xsd:long index

Specifies an index number from which you want the items must be returned from the result set. The index is zero-based.

xsd:long noOfTemplates

Specifies the number of objects you want to retrieve from the startIndex position.

Return Values

xsd:long totalNoOfTemplates

Returns the total number of templates in the list.

GetManagerProperties

The GetManagerProperties method returns the manager properties such as version number, language.

Parameters

xsd:string sessionId

Specifies the session ID obtained from the DSM web services login.

Return Values

dsm: ManagerProperties props

Contains manager properties.

GetManagerConfigurationParameterInt

The GetManagerConfigurationParameterInt method returns the value of the configuration parameters.

Parameters

xsd:string sessionId

Specifies the session ID obtained from the DSM web services login.

dsm: ArrayOfConfigurationParams params (m)

Specifies an array of configuration parameters for which the values must be retrieved.

Return Values

dsm: ArrayOfConfigurationParamValues configValues

Contains an array of configuration parameters along with their values.

Health Monitoring

This section contains the following topics:

DeleteAlerts

UpdateAlerts

DeleteAllAlerts