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Concept of Agent Packages

The concept of agent packages (DSM agents) in Client Automation separates the actual agent functionalities from individual language resources. This concept provides the following benefits with regard to agent deployment and installation:

The agent packages format is a combination of agent functionality with zero or more language packages. If no language package is specified, ENU (English (U.S.)) is used by default. The ENU resources are always included as part of the agent functionality and therefore, are not in a separate language package. It is possible, however, to deploy a stand-alone language package to an agent.

Note: For more information about language packages, see Changing the Product Language After Installation in the "Installation of Client Automation" chapter.

The DSM agent can have the following plug-ins: