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Alert Collector Fails to Connect to the Database

Symptom:

On uploading the alerts to the alert collector, I do not see the uploaded alerts in WAC using the AlertCollector status command shows the following message:

Unable to establish a connection to the database.

Solution:

Ensure that the alert collector on a standalone server connects with the database, by verifying the database server connectivity or installing the associated 32-bit DB client tools (such as SQL or Oracle clients) on the machine.

DSM Explorer does not Display Prompt Window in Meeting Mode Connection

Symptom:

When I open DSM Explorer in a domain manager, right click the agent, and establish a meeting mode connection, the application does not display the prompt window.

Solution:

Verify that the libatk-1.0.so.0 package is installed on the agent.