The following table gives an overview of the supported context launches between the DSM Explorer or the DSM Web Console and the CA Service Desk Manager Web GUI.
|
From |
To |
In Context of |
Context |
|---|---|---|---|
|
Explorer / Web Console |
CA Service Desk Manager Web GUI |
Software job |
Ticket being created on job failure |
|
Explorer / Web Console |
CA Service Desk Manager Web GUI |
Asset policy |
Ticket being created on policy violation |
|
CA Service Desk Manager Web GUI |
Explorer / Web Console |
Ticket detail |
Software job |
|
CA Service Desk Manager Web GUI |
Explorer / Web Console |
Ticket detail |
Asset policy |
|
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