Integration with CA Service Desk Manager › Secure Logon to the CA Service Desk Manager Web Service › User Name and Password Method (Not-managed)

User Name and Password Method (Not-managed)

The parameters sdusr and sdpwd of the configuration policy are used for the user name and password, respectively.

CA Service Desk Manager setup automatically loads the contact System_MA_User for use by Client Automation, and associates this with the Client Automation Service Aware policy ManagedAssetEvents.

That is, the default value of sdusr is System_MA_User.

To enable user name and password as the logon method, the CA Service Desk Manager administrator must perform the following actions:

• Create an operating system user.
• Edit the contact of the System_MA_User and place the operating system user name in the System login field.

  (By default, system login is equal to System_MA_User.)

The Client Automation administrator must update the Client Automation configuration policy to the according contact name and password that was created in CA Service Desk Manager.

Administrators are allowed to create and make use of contact different from System_MA_User. Therefore, they need to change the configuration in CA Service Desk Manager and the Client Automation configuration policy synchronously.