Configuration settings for the CA Service Desk Manager integration are specified in the parameter section sdintegration of the Client Automation configuration file (comstore.xml). Parameters in the configuration file are set up to be centrally managed through a common configuration (CCNF) policy.
The following parameters are used for CA Service Desk Manager integration.
Indicates whether CA Service Desk Manager integration is enabled. If the value of SdIsEnabled is True, CA Service Desk Manager integration is enabled. If the value is False, integration is not enabled.
Default: False
Identifies the URL to the CA Service Desk Manager web service.
Default: http://myhost:8080/axis/services/USD_R11_WebService
Replace myhost with the appropriate server address of your CA Service Desk Manager web service. Port 8080 is the default.
Indicates how logon to CA Service Desk Manager web service is controlled. If the value is Managed, logon is controlled through PKCS#12 certificate. If the value is Notmanaged, logon is controlled through the user account and password.
Default: Managed
Defines the user account for the logon to the CA Service Desk Manager web service. This parameter is used only when SdLogonManaged is set to Notmanaged.
Default: System_MA_User
Defines the password for the logon to the CA Service Desk Manager web service. This parameter is used only when SdLogonManaged is set to Notmanaged.
Note: In addition to the SdUsr account, the account of the currently logged on user is important. When an ad hoc ticket is created from the DSM Explorer GUI in the context of a managed asset, this account is referred to as the creator of the ticket in CA Service Desk Manager. When a ticket is created in the context of Asset Management or Software Delivery, the ticket creator is always the Administrator.
Default: Empty
Identifies the name of the CA Service Desk Manager Service Aware policy to log into. This parameter is used only when SdLogonManaged is set to Notmanaged. A PKCS#12 certificate being used with the managed logon already includes a policy description that will always override this value. If this parameter is not specified, the default CA Service Desk Manager policy is selected.
Default: MANAGED_ASSET_EVENTS
Specifies whether network and CPU throttling is enabled. If the value is True, throttling is enabled. If the value is False, throttling is disabled.
Default: False
Specifies timeout of calls to CA Service Desk Manager web service. The value can be altered to force a timeout on send, receive, and connect. Positive values indicate seconds before timeout, for example, the value 20 specifies timeout after 20 seconds. Negative values indicate milliseconds, for example, the value -200 specifies timeout after 200 milliseconds.
Default: 0 (Infinite)
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