Regarding the integration of Client Automation with CA Service Desk Manager, the Service Aware policy with the name ManagedAssetEvents is defined. The Service Aware policy is automatically installed when CA Service Desk Manager is installed. Client Automation uses the problem types available with this policy when tickets are created.
The main parameters of the Service Aware policy are as follows:
Managed Asset Events
MANAGED_ASSET_EVENTS
This Service Aware policy is used to process tickets being raised by Managed Assets through Web Services.
In addition to the default problem types of CA Service Desk Manager, the Service Aware policy includes the problem types listed in the following table. CA Service Desk Manager administrators can modify these problem types or extend this list with their own problem types.
|
Display Name of the Problem Type |
Code of the Problem Type |
Description of the Problem Type |
Priority |
|---|---|---|---|
|
Asset Event-based Policy high |
ASSET_EVENT_ POLICY_H |
A managed asset encountered an event- based policy violation of high priority |
4 |
|
Asset Event-based Policy medium |
ASSET_EVENT_ POLICY_M |
A managed asset encountered an event -based policy violation of medium priority |
3 |
|
Asset Query-based Policy high |
ASSET_QUERY_ POLICY_H |
A managed asset encountered a query- based policy violation of high priority |
4 |
|
Asset Query-based Policy medium |
ASSET_QUERY_ POLICY_M |
A managed asset encountered a query -based policy violation of medium priority |
3 |
|
Software Distribution Failure high |
SW_DISTR_FAIL _H |
A software delivery job encountered a failure of high priority |
4 |
|
Software Distribution Failure medium |
SW_DISTR_FAIL _M |
A software delivery job encountered a failure of medium priority |
3 |
|
Software Distribution Failure low |
SW_DISTR_FAIL _L |
A software delivery job encountered failure of low priority |
2 |
|
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