Known Issues and Troubleshooting › Automated Migration Does Not Appear After Installing or Upgrading to Client Automation 12.8

Automated Migration Does Not Appear After Installing or Upgrading to Client Automation 12.8

Symptom:

You installed or upgraded to Client Automation 12.9, and selected the Automated Migration option during installation or upgrade. One of the following problems occurs:

• The installer prompts a warning message that the Automation Services were not deployed.
• Although the installation or upgrade was successful, you do not see the Automated Migration option in Web Console.

Solution:

Perform the following manual steps to resolve this issue.

Follow these steps:

1. Access the following URL on the DSM manager that you installed or upgraded.

   http://<hostname>/axis/services
   

   hostname

   Specifies the fully qualified domain name of the host computer. For a cluster setup, use the cluster name as host name. If the action fails while using cluster name, use the node name and re-execute the same commands.

   A list of all Web Services API deployed appears. Look for the services automationService and assessmentService. If these services are listed, contact CA Technical Support for further assistance. If the services are not listed, perform the following steps to deploy the automation services:

2. Execute the following command in the command line of the DSM manager computer:

   Set classpath=<PATH>\axis.jar;<PATH>\axis-ant.jar;<PATH>\commons-discovery.jar;<PATH>\commons-logging.jar;<PATH>\jaxrpc.jar;<PATH>\log4j-1.2.8.jar;<PATH>\saaj.jar;<PATH>\wsdl4j-1.6.2.jar;<PATH>\activation.jar;<PATH>\mailapi.jar;
   

   PATH

   Specifies the location of the jar files. The jar files are located in < DSM_INSTALLED_FOLDER >\Web Console\webapps\wac\WEB-INF\lib.

   The command sets the class path environment variable.

3. Execute the following command:

   "<DSM_INSTALLED_FOLDER>\SC\JRE\1.7.0_17\bin\java" org.apache.axis.client.AdminClient "<AUTOHOME>\AutomationService_wsdd\deploy.wsdd" -l http://<hostname>/axis/services/automationService 
   

   DSM_INSTALLED_FOLDER

   Displays the path where ITCM is installed.

   AUTOHOME

   Specifies the Automation Services Folder path. Environment variable AUTOHOME refers to the Automation Services Folder path.

4. Execute the following command:

   "<DSM_INSTALLED_FOLDER>\SC\JRE\1.7.0_17\bin\java" org.apache.axis.client.AdminClient "<AUTOHOME>\AssessmentService_wsdd\deploy.wsdd" -l http://<hostname>/axis/services/assessmentService
   

   The command deploys the automation services.

5. Restart tomcat.
6. Log in to Web Console and verify that the Automated Migration option is now visible.