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No Related Computers Displayed for the Virtual Host

Symptom:

I do not see related computers for the virtual host although amagent has completed successfully.

Solution:

You must run amagent again to upload the latest inventory to the DSM manager.

Lack of Discovered Software

The generation of a zero-sized Windows signature file under All Users\Application Data\CA\eso_fingerprints can cause the signature scan to fail. Such a zero-sized file is possibly due to a conflict of concurrent processes. The workaround is to get the signature files regenerated by either deleting the zero-sized file or adding a new software definition.