Diagnostics and Troubleshooting › Many Errors in the Application Event Log

Many Errors in the Application Event Log

Symptom:

I am seeing lots of Error events generated in the Application Event Log when the Asset Collector cannot register an asset or upload inventory data.

Solution:

When the Asset Collector cannot register or upload an inventory file, the file is queued to be retried. The Asset Collector will attempt to retry the registration after 5 seconds. If this registration cannot be performed, the time delay is increased to 10 seconds, and then 20 seconds, this repeated to a maximum delay of 5 minutes. An event will be raised on each of these failed attempts. So when the caf plug-ins that the asset collector relies on return to service it could be 5 minutes before any inventory files are processed by the Asset Collector.