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Repository Bridge for Problem Notification

Your large utilities company has a number of regional offices, each managed locally by CA NSM. Your company also has a national Call Center where all problems are reported. If the problem cannot be resolved over the phone, a local contract services organization is notified which provides the necessary support at the local level.

In this situation, you can deploy the Repository Bridge using an aggregation architecture. By placing a repository at the Call Center level, and bridging all objects with a status of critical from the regional level up, operators in the Call Center can monitor and track problems throughout the organization. Furthermore, by populating the Call Center repository with only those resources showing a problem, the operators are not distracted by problem free resources, and can quickly focus their attention where required.