Administering Critical Events › Understanding Configuration Manager › What Are Alerts?

What Are Alerts?

Alerts are sophisticated messages that provide important or critical information about the state of your enterprise. They are generated by Event Management policy, and although they are functionally similar to Event Management held messages, they can be organized in more complex ways and provide the following powerful capabilities to resolve problems:

• Alerts have many properties related to their importance, display characteristics, age, acknowledgement, and more. These properties let you organize and view alerts in ways that benefit your enterprise.
• Alerts provide automated actions and menu actions in context to the type of problem the alert represents, thus helping you respond rapidly.
• Alerts are automatically linked to affected WorldView objects and optionally linked to Service Desk requests or eHealth alarms to simplify tracking and resolving situations.
• Alerts can be annotated, and each time-stamped entry is locked after it is added to ensure the integrity of your operations.
• Alerts can be automatically consolidated into a single parent alert when they are similar or identical. Consolidation eliminates confusion and console clutter when the same problem is reported in multiple similar alerts.
• Alerts are automatically escalated based on several of their properties to ensure that they receive attention quickly. Escalation can increase alert urgency, transfer alerts to another queue, set alarms, send notifications, and more.
• Alerts have a detailed audit trail that includes information about automated and manual actions that affect them or are carried out on their behalf so that you always know the actions taken to resolve them.