Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest and Service Desk on Windows › Connector Installation Prerequisites

Connector Installation Prerequisites

Before you install the connector on Harvest, be sure to complete the following installation prerequisites.

1. Ensure that the following are installed and running:
   • Java SDK (JDK) 1.4.2_04, 1.4.2_05, 1.4.2_06, or 1.4.2_07
   • The Harvest client on the Harvest server
   • The Harvest client and the Service Desk application on the Service Desk server
2. Ensure that following are included in Windows PATH environment variable:
   • AllFusion Harvest Change Manager
   • Cryptography
   • JAVA_HOME\bin
   • PEC\bin

Note: If you modify Windows environment variables, you must reboot the server for the Service Desk service to recognize your changes.

Note: For information about Harvest and Service Desk installation requirements, including third party components, see your Harvest and Service Desk documentation.