CA Clarity Service Connect › About CA Clarity Service Connect

About CA Clarity Service Connect

CA Technologies Clarity Service Connect is an add-in that connects CA Clarity PPM with BMC Remedy Service Desk (Remedy). This option transfers cases from a Remedy server to a CA Clarity PPM server as incidents where you can determine effort, costs, and customer charges. You can also achieve the following goals:

• Track internal service requests. CA Clarity PPM can help you understand how those requests impact IT resources and the investments that they support.
• Track and predict the incident-related costs of investments and projects that are managed in CA Clarity PPM.
• Monitor investment health by tracking the volume and severity of incidents.
• Manage the allocation and assignment of resources that work on unplanned incidents.
• Convert one or more incidents into planned work as CA Clarity PPM tasks or projects.
• Use one system for tracking the time and effort that is associated with IT resources for cases, incidents, and project work.