How to Get Started with IT Service Management › IT Service Management: Introduction

IT Service Management: Introduction

IT services represent a subset of CA Clarity PPM investments such as deploying a new platform or application. As a service manager, you analyze services relative to other investments for their value and cost. Use the IT service management capabilities of the product to implement the following business and IT goals:

• Manage your services and make informed financial decisions. For example, you can view aggregated financial and effort data to determine the total cost of ownership.
• Share investments and services across other investments and services. Each child investment or service can have allocations that define how much a service is shared. You can define the percentage value each child investment or service is allocated to a parent investment in a hierarchy.
• Define budget information, create financial plans, and enable the investment for financial transactions.
• Staff a team to work on the service and related demand (requests or incidents).
• Use processes to notify a manager when the status of an investment changes You can also define a process to perform actions, such as changing the progress to completed.
• Audit a historical record of all changes, additions, and deletions for specific investment fields.