How to Staff a Service Team › Service Teams

Service Teams

As a manager, you can assign a team of resources or roles to work on a service. You can implement many of the same features that are available for projects. For example, when working with service teams, you can engage in the following activities:

• Plan capacity by role.
• Add or update resources and roles by OBS.
• Change staff roles and requirements.
• Shift and scale allocations for roles or resources.

IT analysts, engineers, consultants and other staff can record the time that they work on services, incidents, and requests on their timesheets.

Note: Services are not associated with tasks and staffing them does not result in long-term commitments for any resources.