The BRM Accelerator › How to Use the BRM Accelerator › Provider Dashboard (BRM Accelerator) › Customer Watch (BRM Accelerator)

Customer Watch (BRM Accelerator)

The Customer Watch portlet shows the relationship of subscribing customers with the services that the provider department owns. The portlet highlights utilization, amount charged, incident count, and SLA violations. This data is presented in a bubble chart. The larger customers appear to the upper right and the smaller customers to the lower left.

Note the following about the bubble chart:

• Each bubble represents a customer that subscribes to a service owned by this provider department.
• The Y-axis displays the number of services. Each customer department includes a list of services as part of the subscriptions. The count also includes the sub department services.
• The X-axis displays the subscription charges.
• The data for the bubbles is across all the services that the customer subscribes to and supported by the provider department. For incidents and charges, the data is summed for all the services.
• The following logic is used for coloring the SLA Violations stoplight:
  • Red. Any subscription has a red stoplight.
  • Yellow. Any subscription has a yellow stoplight.
  • Green. No red or yellow stoplight.