The CA Clarity PPM change manager is responsible for reviewing CA Clarity PPM ideas originating in Service Desk. After the CA Clarity PPM demand manager has considered the scope of the new idea and has determined that the idea should be managed as a CA Clarity PPM project, the change manager can convert the CA Clarity PPM idea to a project.
Each time a CA Clarity PPM idea that originated as a Service Desk change order is converted to a project, an update is sent to Service Desk. The Log Comment is entered in Service Desk Change Order Activity Log List. The conversion process also triggers CA Clarity PPM to set the Service Desk change order Monitor Clarity Project workflow task status from "Pending" to "In Progress".
Converting CA Clarity PPM ideas to projects is basic demand management functionality.
Note: See the Demand Management User Guide for more information.
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