The BRM Accelerator › How to Use the BRM Accelerator › BRM Accelerator

BRM Accelerator

The Business Relationship Manager (BRM) Accelerator add-in is part of the IT Service Management module. The BRM Accelerator facilitates improved engagement between IT service delivery and business units. The add-in includes a unique subset of portlets in each of the following dashboards and portals:

• The Service Dashboard provides service managers with alerts and metrics about a specific service.
• The Provider Dashboard provides IT and department managers with alerts and metrics about a specific provider department.
• The Customer Dashboard provides IT and department managers with alerts and metrics about a specific customer department.
• The Provider Portal displays service metrics across all provider departments.
• The Customer Portal displays service metrics across business relationship manager customers.

To benefit from BRM Accelerator dashboards and portlets, verify that your organizational structure includes the following entities:

• Multiple customer and provider departments with department managers
• Business relationship managers who work with customer departments and IT
• Provider departments that own services
• One or more customer departments that subscribe to services
• Statistics and key metrics that are tracked on the customer departments
• Assets, applications, and projects that are assigned to services.