To access the BRM Accelerator, select Provider Portal or Customer Portal from the IT Service Management menu.
You can view data from the following portals:
Displays metrics such as financial, customer, resource, and service request information. The portlets on the portal, use stoplights and graphs to alert the IT executive or manager to any areas that need attention. The view aggregates all service information based on the departments handled by the IT executive or manager.
Focuses on service metrics and costs. The customer portal also contains portlets with graphs, grids, and information to notify the Business Relationship manager of any issues with their customer services. The view on the customer portal is limited to the departments assigned to the Business Relationship manager.
You can access the service and department dashboards from the Service and Department.
Follow these steps:
Follow these steps:
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