Each time the Change Monitor polls CA Clarity PPM, the results are stored locally in the change history file. This file is loaded during connector initialization to help catch changes that occurred while the Change Monitor was not running. Each connector configuration can maintain multiple history files to track different types of activity or data.
When the connector comes online, only the final state for an object that has been changed multiple times while it was offline is seen. Alert states can be missed.
Best Practice: When you modify a USM CI mapping, delete the change history files before restarting the CA Clarity PPM connector.
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