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Risks, Issues, Change Requests, and Action Items › Manage Project Risks › Create an Issue

Create an Issue

Create an issue when the risk impacts the project in a significant way. Since the delay in the approval process is anticipated, the project manager creates an issue and assigns the category as dependency.

Follow these steps:

  1. Open the project and click Risks/Issues/Changes.
  2. Open the Risks/Issues/Changes menu and click Issues.
  3. Click New.
  4. Complete the fields in the General section. The following fields require explanation:
    Issue ID

    Defines the unique identifier for the issue. You cannot change the identifier, once you save the issue.

    Category

    Defines the category that the issue belongs to.

    Values:

    • Flexibility - The project is not adaptable.
    • Funding - The project funding is not allocated or is available with constraints.
    • Human Interface - The user interface (UI) is poorly defined.
    • Implementation - Uncertainties exist in the implementation effort and user acceptance
    • Interdependencies - The project is dependent on other projects.
    • Objectives - The requirements, objectives, scope, and benefits are unreasonable, unclear, not measurable, and not verifiable.
    • Organizational Culture - The project requires changes to the organization culture, business processes, procedures, or policies.
    • Resource Availability - The internal resource availability is uncertain and external resources are required.
    • Sponsorship - The sponsorship is not clearly identified and committed.
    • Supportability - It is not easy to support the project in the future and requires major updating.
    • Technical - The project technology is unproven and new internal or external expertise is required.
    Owner

    Defines the name of the resource who is managing the issue. This resource is responsible for verifying that the issue is managed and tracked appropriately through its life cycle.

    Default: The resource currently logged in.

    Creator

    Displays the name of the resource who created the issue.

    Default: The resource currently logged in.

  5. Complete the fields in the Details section.
  6. Attach a document which provides valuable background on the issue, its resolution or effect on the project, if any in the Attachments section.
  7. Complete the Resolution section after the issue is resolved.
  8. Save your changes.