Subscription Delivery

The subscription delivery page contains the following portlets:

Subscription Watch: Displays a bubble chart showing subscribed services by highlighting utilization, amount charged, incidents count, and SLA violations. The business relationship manager can see subscriptions that cost the most, and utilization and number of SLA violations. This portlet includes all the subscribed services for all the customers of the business relationship manager. Each bubble on the graph represents a service. Clicking a bubble drills you down to the Service Dashboard. The Y-axis displays the number of customers that the business relationship manager has been assigned to. This count includes the sub departments for the customers. The X-axis displays the subscription charges.
Scorecard: Displays a grid showing stoplights for certain metrics. Displays a list of customers that the business relationship manager manages and aggregates the stoplights based on all the subscriptions of those customers. Click a customer name to access the Customer Dashboard.
Metrics: Displays utilization key metrics data from each customer subscription. Lets the business relationship manager view the metrics their customers are tracking. Also, if any of the metrics have over set thresholds. Click a customer name to access the Customer Dashboard.
Action Items: Supports the use of the customer portal as the default overview page. An out-of-the-box action items portlet.