Managing Services › Main Properties (Service) › Incidents (Service)

Incidents (Service)

From service properties, you can manage incidents assigned to the service. You can also associate incident categories to the service.

Incident Category

Incident categories group incidents to capture and assess the cost incurred and to view resource utilization. You can associate incident categories to your service. The CA Clarity PPM administrator sets up and maintains the Incident categories.

See the Demand Management User Guide for more information.

Incidents

Incidents track the work performed on your service. You can view incidents assigned to your service or create new incidents.

For more information, see the Project Management User Guide.