Staff members are resources or roles that can be assigned to work on a service and can record the time they work on their timesheet. Services are not associated with tasks and staffing them does not result in long-term commitments for that staff.
Use the service team page to staff your services by allocating roles and resources. Open the service and click Team. You can add both labor and non-labor resources. From this page, you can view the bottom-up aggregated work effort by role. You can switch the view to edit the service direct planned work. The Team menu contains the staff, detail, and role capacity pages.
A staff allocation is the period during which a resource is booked to a service. Unless you change the booking dates, staff members are automatically booked for the entire duration of the service. An allocation amount is generated for each resource by multiplying the total number of working days between the service start and finish dates (including the start and finish dates) with the number of hours the resource is available to work each day. ETC is based on the number of hours a resource is assigned to the service.
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