Managing Your Business, Service, and IT Units › Customer Dashboard (BRM Accelerator) › Customer Charge Analysis (BRM Accelerator)

Customer Charge Analysis (BRM Accelerator)

The Customer Charge Analysis portlet compares actual costs and planned costs for each service over a six month window. The portlet provides the department manager with access to current information about the service budget with regard to the actual cost for delivering the service. Data is displayed in a column graph with a vertical column for each service. The X-axis displays cost amounts and the Y-axis displays service names based on services that the customer is subscribed to.