The Business Relationship Manager Accelerator (BRM Accelerator) improves and facilitates IT to engage with business units in the area of service delivery. The add-in includes the following dashboards and portals:
Displays a set of portlets specific to an individual service. Lets a service manager view alerts and current metrics about the service.
Displays a set of portlets specific to a provider department. Lets a department manager or IT executive or manager view alerts and current metrics about the department.
Displays a set of portlets specific to a customer department. Lets a department manager or IT executive or manager view alerts and current metrics about the department.
The portal displays a set of portlets providing a view of service data across all the provider departments.
The portal displays a set of portlets providing a view of service data across business relationship manager customers.
Note: Before you can start viewing the BRM dashboards and portals, install and set up the BRM Accelerator.
The BRM Accelerator portlets display many data points across projects, tasks, risks, subscriptions, departments, and services.
Portlets display data in the following ways:
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