How to Manage Incidents › Enter the Time Spent Resolving Incidents

Enter the Time Spent Resolving Incidents

You can enter time spent working on incidents from the incident or from CA Clarity PPM timesheets.

• Use the incident effort page to display a chronological list of the timesheet entries you recorded for this incident. The incident effort is used to calculate costs for unplanned work.
• Link directly to your timesheet to record the time you spend working on any of your assigned incidents.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description to open the incident.

   The properties page appears.

3. Click Enter Time.

   The Select Investment and Time Period page appears.

4. Complete the following fields:

   At Investment

   Specifies the investment to charge for the resulting cost. The investments that you can select are based on the following criteria:

   • The associated incident category of the incident.
   • The incidents to which you have access rights for incident tracking.

   At Time Period

   Select an open timesheet period from the drop-down.

5. Click Save and Return.

   The selected timesheet for the period opens.

6. Log the time you spent working on the incident on your timesheet.