How to Manage Incidents › Assign or Reassign Resources to Incidents

Assign or Reassign Resources to Incidents

Verify that all incidents are assigned to a resource. When you assign an incident, a notification is sent to the assigned user. The method of receiving notifications depends on the assigned user personal notification settings.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description.

   The properties page appears.

3. Click the Browse icon in the Assigned To field.
4. Enter filter criteria and click Filter or click Show All.
5. Select a resource and click Add.

   The selected resource is assigned to the incident.

6. Save the changes.
7. To reassign, perform these steps again and select a different resource or continue to the next step.
8. Select the check box next to the incident you want to reassign.You can reassign incidents that are unresolved to another IT resource.
9. Click Reassign.
10. Enter filter criteria and click Filter or click Show All.
11. Select a resource and click Reassign.

    The confirmation page appears.

12. Click Reassign.