Installation and Upgrade › Known Issues › Potential Infinite URL Redirect Issue

Potential Infinite URL Redirect Issue

Potential infinite URL redirect issues can arise when you run CA Clarity PPM in SSL mode. To avoid these issues, we recommend entering the same host name in the following locations:

• The URL to access the application (https://<hostname>:<ssl_port>/niku/nu)
• The HTTPS Entry URL field in the Application subtab under the Properties tab in Clarity System Administration

Complete these steps if you see the infinite URL redirect issue while operating in SSL mode:

1. Stop the product.
2. Review the HTTPS Entry URL field in CSA.
3. Correct the entry if needed and restart the application service.