Managing Services › Main Properties (Service) › Incidents (Service) › Associating the Service with Incident Categories

Associating the Service with Incident Categories

Use the incident categories page to associate a service with an incident category.

To associate the service with an incident category, the CA Clarity PPM administrator requires to create an incident category. The administrator can also associate any service collectively to an incident category.

See the Administration Guide for more information.

Follow these steps:

1. Open the service.
2. Open the Properties menu and click Incident Categories.

   The properties page appears.

3. Select the incident categories to associate with the service, and click Add.
4. Save the changes.