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The count of open incidents by customer by service is stored in a scalar (that is, not time-scaled) format. The count is stored in the No. of Incidents attribute on the Subscription Properties: Main page. The target value is also a scalar attribute shown on this page (Incidents Threshold).
The open incidents count is a snapshot (as of the last time the integration was run) of the number of incidents that do not have a close date or time.
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