Incidents › Modify the Incident Contact Information

Modify the Incident Contact Information

The primary contact defaults to the resource currently logged-in and includes the resource default contact information. When you assign another resource as the primary contact for the incident, the resource contact information is also updated when the page is saved.

If you change the resource contact information, the changes are saved for the incident. The resource default contact information does not change.

See the Resource Management User Guide for more information.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description to open the incident.

   The properties page appears.

3. Scroll down to view the Primary Contact section of the page.
4. Select another resource as the primary contact in the Name field.
5. Save the changes.