Incidents › How the Assign Incidents Process Works

How the Assign Incidents Process Works

The process administrators use the Assign Incidents process - an incident approval process - to manage the assignment, review, and completion of incidents. By default, the process is not active. Before it can be started, the process administrator activates the process. The requestor logs an incident, the process starts automatically. The process can be customized with additional business rules with approval from the process administrator.

See the Administration Guide for more information.

More information:

Assign Incidents Process Flow

Starting and Terminating Assign Incidents Process

Resolving and Closing Incidents