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Download Files from Folders

Use the Download All or the Incremental Download option to download files from a selected folder to a local zip file. The absence of these options on the Actions menu implies that you do not have the required permissions to perform the action.

You can download:

• All the files and subfolders in a selected folder
• A subset of files from the selected folder. The subset includes those files that have changed since you last downloaded and those not yet downloaded.

The zip file name is the name of the folder by default. You can select where to download the file. When you download files from a folder, the file structure is not maintained in the saved zip file.

Important! Enable the Enable Document Download setting before downloading files.

See the Administration Guide for more information.

Download All Files

Use the following procedure to download all the files selected, including files in subfolders.

Follow these steps:

1. Open the knowledge store or the document manager page for a specific program, project, or resource.
2. Select Download All from the folder Actions menu.

   The File Download window opens.

   If the size exceeds the maximum for download set by your administrator, download a subset of files from the folder.

3. Click Save to save the zip file to a location on your computer.

   The Save As dialog opens.

4. Select the location, and click Save.

   The zip file is saved to the specified location on your computer.

Download Files Incrementally

Use the following procedure to download a subset of files from a selected folder. The zip file includes only files that have changed since you last downloaded them and files not yet downloaded.

The file structure is not maintained in the saved zip file.

Follow these steps:

1. Open the knowledge store or the document manager page for a specific program, project, or resource.
2. Open the folder Actions menu, and click Incremental Download.

   The File Download window opens.

   If the size exceeds the document download maximum set by your administrator, download one file at a time.

3. Save to save the zip file to a location on your computer.

   The Save As dialog opens.

4. Select the location, and click Save.

   The zip file is saved to the location specified on your computer.