Import Case Data into CA Clarity PPM › Import Case Data

Import Case Data

You can import case data into CA Clarity PPM by scheduling the Default Remedy Clarity Integration Process to run at regular intervals. You can do this manually or by running the Execute a Process job in CA Clarity PPM. This job is scheduled in CA Clarity PPM and runs at regular intervals. It downloads and transfers case data from Remedy that have a change in case status to "Closed" since the last transfer and inserts them as incidents into CA Clarity PPM.

Follow these steps:

1. Click the Home icon to return to CA Clarity PPM.

   The general page appears.

2. Open the Personal menu, and click Organizer.

   The action items page of organizer appears.

3. Click Processes, and then click Available.

   The available processes page of organizer appears.

4. Select the check box next to Default Remedy Clarity Integration Process, and click Start.

   The process starts.