CA Technologies Clarity Service Connect Overview › About CA Technologies Clarity Service Connect

About CA Technologies Clarity Service Connect

CA Technologies Clarity Service Connect is an add-in you can use to connect CA Clarity PPM with BMC Remedy Service Desk (Remedy). The primary objective of this add-in is to transfer cases from a Remedy server to a CA Clarity PPM server as incidents where they can be costed with effort charged back to the customer, or transformed into tasks and projects, if necessary.

Transfer cases from Remedy into CA Clarity PPM to:

• Track internal service requests. CA Clarity PPM can help you understand how those requests impact IT resources and the investments supported by those resources.
• Track and predict the incident-related costs of investments and projects managed in CA Clarity PPM.
• Monitor investment health by tracking the volume and severity of incidents.
• Manage the allocation and assignment of resources that work on unplanned incidents.
• Convert incidents into planned project work in CA Clarity PPM.
• Use one system to track the time and effort associated with IT resources, regardless if it is an incident or project work.