Incidents › Incident Priority › Override the Incident Priority

Override the Incident Priority

During the Evaluation of Priority phase of the incident, override the incident priority in the queue.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description to open the incident.

   The properties page appears.

3. Select the Override Priority check box.

   If you do not have the Incidents - Override Priority access right, the Override Priority field appears as read-only.

4. Select the priority from the drop-down. Choices are: Low, Medium, and High.
5. Save the changes.