Incidents › Incident Priority › Modify the Incident Priority

Modify the Incident Priority

Modify the incident priority by altering the Impact and Urgency fields. You can also adjust the impact and urgency values by altering the timing of the incident or by temporarily altering the affected hardware or software.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the short description to open the incident.

   The properties page appears.

3. Do one or both of the following:
   • To modify the impact of the incident, select a value from the Impact down-down. Choices are: Low, Medium, or High.
   • To modify the urgency of the incident, select a value from the Urgency drop-down. Choices are: Low, Medium, or High.
4. Click Save.