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The following terms are used in the context of Demand Management:
The identification number of an incident inherited from an external system, such as Remedy.
The state of an incident once you have manually converted it into a project or project task.
The extent of the incident distorting expected service levels: high impact (High), medium impact (Medium), and low impact (Low).
Organizational Breakdown Structures is a hierarchical unit structure. OBS helps to view the framework of an organization from both a visual and functional perspective for aggregation, drill down, and resource searching.
The priority of the incident being resolved in terms of high priority (High), medium priority (Medium), and low priority (Low).
A person who can be assigned to work on an incident or other investment. A resource can be associated with skills, primary role, resource pools, and OBS. A resource profile has properties such as resource name, email address, employment type, manager, available hours per day, target billable rate, and standard cost. A resource does not have to be a CA Clarity PPM user.
A series of in-built connections to IT Service Management (ITSM) applications that transfer incident data into CA Clarity PPM.
The measure of the business criticality of an incident in terms of high urgency (High), medium urgency, and low urgency (Low).
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