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Demand Management provides a means to capture, classify, evaluate, and dispose of all sources of demand. Demand on an IT organization can take many forms. Demand can be a project request, service request, incident, idea for a new product or service, strategic initiative, or support request.
Use Demand Management to capture demand in one of two ways. You can use CA Clarity PPM forms to capture information about an idea, project request, or incident. You can also integrate CA Clarity PPM data with other systems that capture help desk tickets, incidents, and service requests. These integrations are supported through the XML Open Gateway (XOG).
See the XML Open Gateway Developer Guide for more information.
This section contains the following topics:
How to Get Set Up with Demand Management
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