The Business Relationship Manager Accelerator (BRM Accelerator) improves and facilitates IT to engage with business units in the area of service delivery. This add-in includes the following dashboards and portals:
Displays a set of portlets specific to an individual service. It allows a service manager to view alerts and current metrics about the service.
Displays a set of portlets specific to a provider department. It allows a department manager or IT executive or manager to view alerts and current metrics about the department.
Displays a set of portlets specific to a customer department. It allows a department manager or IT executive or manager to view alerts and current metrics about the department.
This displays a set of portlets providing a view of service data across all the provider departments.
This displays a set of portlets providing a view of service data across a business relationship manager's customers.
Note: Before you can start viewing the BRM dashboards and portals, you must install and set up the BRM Accelerator.
There are many data points that BRM Accelerator portlets display across projects, tasks, risks, subscriptions, departments, and services.
Portlets are populated with data in the following ways:
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