Incidents › How to Manage Incident Notes

How to Manage Incident Notes

Use the Incident Notes page to add and view private and public notes. Notes let you record additional information about the incident you are working on. All of the notes that the IT worker adds are displayed in chronological order in a list. From this page, you can view and sort the list of notes and add additional notes.

All incident notes are public by default and viewable to the requestor and to the IT worker. Once a note is saved, it becomes read-only and cannot be modified or deleted. A timestamp and the name of the resource who added the note is stored along with the note.

You can do the following:

• Add notes.
• View notes.