To add a note to an incident
The Incident Properties page appears.
The Incident Notes page appears.
Defines the subject for the note.
Defines a short description of the note.
The new note added to the list. Notes are listed in the order in which they were created; the most recent note appears at the top of the list.
For example, to sort the list by subject, click the Subject column header. When sorted, an arrow appears in the column header.
To reverse the sort order, click the column header again. Do the same to sort by the Entered By and Date Entered columns.
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