Incidents › How Incidents are Converted into Planned Work

How Incidents are Converted into Planned Work

Converting an incident or work request into a project or project task is the process of converting unplanned work into planned work. When incidents become planned work, they are converted into either projects or project tasks.

1. IT worker (typically) assigned to work on the incident does the following:
   1. Flags the incident for conversion.
   2. Assigns the incident to a project manager.
   3. Closes the incident.
2. Project manager converts the incident into a project or project task. Only the project manager assigned to the incident can convert the incident into a project or project task.
3. Keep track of projects and project tasks associated with the incident. Once an incident is converted, use the Incident Associations page.

More information:

Incident Priority Matrix

Convert Incidents into Projects

Convert Incidents into Project Tasks

View Project and Task Associations (Incident)