Before you can report and manage incidents, make sure your CA Clarity PPM administrator has set up the incident category mapping. If this step is not completed, the following error message appears when you try to access incidents for the first time:
Note: See the Administration Guide for more information.
Incidents can be logged by either an IT worker or a requester. Resources with either role have adequate access rights to created new incidents. Once you have logged the incident, you can view and edit the incidents you have created from the Reported by Me tab. IT workers can view a list of all incidents associated with the incident category to which they are assigned from the Assigned to Me tab.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |