Organizer › Processes › View and Correct Process Run-time Errors

View and Correct Process Run-time Errors

Use the Process Instance: Messages page to view process run-time errors. This page displays a current list of all unresolved run-time errors and warnings for the process instance in ascending order by step name. Once the process resumes, those run-time errors and warnings that you have resolved no longer display in the list.

To view and correct run-time errors

1. Select Organizer from the Personal menu.

   The Organizer: Action Items page appears.

2. Click the Processes tab.

   The Organizer: Available Processes page appears.

3. Next to the process instance containing a run-time error, click the Error icon.

   The Processes Instance: Messages page appears.

4. Resolve the error specified in the message. Then, back on the Process Instance: Messages page, select the step and click Retry.

   The step is executed again.

5. To skip the step associated with a run-time error or warning, select the step and click Skip Problem. The step associated with the run-time error is skipped and the next step in the process is executed.

When you choose to skip a step with a run-time error, you may get unexpected results. For example, the process may take another path and not complete as you expected, or the process may not be able to continue as the next step in the process needs this step to complete as a pre-condition.

Best Practices: Do not skip a step defined with a manual action.

To delete the run-time error or warning

1. Select the step associated with the error or warning and click Delete.
2. Click Back to return to the Organizer: Initiated Processes page.