How to Staff a Service Team › Examine Role Capacity for a Service

Examine Role Capacity for a Service

Use the aggregated view of all role demand to plan the staffing requirements for a service. You can examine the capacity of each resource by role.

Follow these steps:

1. Open a service and click Team.
2. Click the Team menu and select Role Capacity.
3. View role allocation for the service and compare it with the allocations for other investments or services. The investment hierarchy aggregates the data of a role and each subinvestment allocates a specific percentage to the service.
4. View available role capacity for the service and subinvestments.
5. You can also view resources without a team role in the [No Role] row.
6. (Optional) View this information from inside or outside a scenario. For example, a role can appear to be over-allocated. Click the Staff icon to open the team staff page and examine the resources that are using the role.